Tim Sells

We contacted Thomas Instrumentation for two reasons, one was for an issue we had with data communication dropouts and the other was to resolve a Data Integrity issue with one of our clients. Thomas Instrumentation was very willing to help us out. For the first issue, they set up a lab environment to closely mimic our situation and began trouble-shooting to assist us in understanding our communication issue. Working closely together we were able to come up with a solution that met our client’s needs. For the other issue, the current software installed was missing some audit trail components that we needed to perform investigations and audit trail reviews. Thomas Instrumentation was more than willing to take our requirements and create a new version of software. The software met our requirements and this was all done in a timely manner. We were very happy with the ongoing communication during this time and the support we received was above the industry standard!